Deliver polite, skilled, and effective customer service via both incoming and outgoing phone interactions, email, chats, sms, and other forms of communication including within CRMs or software.
Respond immediately to incoming leads, inquiries, and requests from various channels, such as phone calls, emails, website forms, and social media and chat messages. Ensure the quickest possible response time to incoming leads, aiming to establish contact within seconds of receiving the inquiry. […]
Attend to customer queries, worries, and requests concerning products, services, billing, and general information...