Are you ready to make an impact? We are hiring for a Quality Analyst for a pioneer Service Desk account BGC. […]
Conduct process audits, deploy designed processes, analyze and report performance on quality […]
Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery
Monitor transactions and calls for compliance and highlight any failures to the team concerned […]
General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
Awareness of the concepts of computer...