The Service Desk Intern will assist the Service Desk team in prioritizing and responding to incoming tickets and requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. This internship provides an opportunity to gain hands-on experience in IT support and customer service. […]
Log, acknowledge, categorize, and prioritize issues or request tickets.
Assist in assigning tickets to the appropriate group for further troubleshooting. […]
Assist in diagnosing and resolving basic hardware and software problems. […]
Assist in...