The Training & Quality Supervisor is responsible for leading a team of Quality Analysts and Training Specialists. The Supervisor coaches team members to support improvement of operational performance and oversees the administrative needs of the team while ensuring expectations are understood and met through ongoing communication with internal partners. […]
Guide QA team to deliver structured audit of processes across all work types, with actionable data and analysis to improve performance. […]
Through coordination with Learning and Development Manager, plan training calendar to meet new hire training...