The Workforce Reporting & Real-Time Analytics Specialist is responsible for delivering accurate, data-driven insights to optimize workforce performance, operational efficiency, and service levels. This role focuses on real-time monitoring, historical reporting, and predictive analytics to support workforce management (WFM) strategies in a dynamic environment.
The ideal candidate has expertise in WFM systems, business intelligence (BI) tools, and real-time analytics to drive data-informed decision-making and continuous improvement. […]
Monitor live operational performance across multiple channels...