Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records. […]
Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team and the company. […]
Develop and maintain areas of expertise in product specialties required for role; sharing and expanding...