Coordinate with key departments prior to the start of class to ensure that all the necessary training materials and resources are needed to provide the participants with successful training experience.
Conduct well planned New Hire training to agents according to specifications dictated by the Client to ensure agents are accurately prepared to provide superior customer service. […]
Work with the class during nesting to help them successfully meet operational targets and transition to becoming full-time production agents. […]
Continuously review training material and update obsolete concepts and...