To attend to guest calls and provide first call resolution ensuring compliance with set standards and procedures in order to optimise guest satisfaction and achieve revenue and customer service individual targets. […]
Must have more than 1 year of experience in Customer Service, preferably as a Mandarin, Cantonese or Korean Speaker […]
Must be fluent in written and spoken Mandarin, Cantonese or Korean language; Good English communication skills […]
Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations...