TASQ is urgently seeking an on-site Senior Group Lead - Travel Support in Cebu. The pre-screening interview will be conducted over the phone. […]
- Independently address customer care issues, assist customers in problem-solving, provide resolutions, coordinate escalations, and assess customer needs.
- Motivate the team through effective management, career development, and the implementation of reporting mechanisms.
- Serve as the liaison with other company departments that impact technical support, engaging in one-on-one relationship management. […]
- Oversee team attendance and attendance incentives...