The Front Desk Receptionist in a resort is responsible for providing excellent customer service, managing guest check-ins and check-outs, answering inquiries, and ensuring a smooth and welcoming experience for guests throughout their stay.
Key Responsibilities:
Greet guests upon arrival and provide a warm and professional welcome.
Manage guest check-ins, check-outs, and reservations accurately and efficiently.
Answer phone calls, emails, and in-person inquiries, providing information about the resorts amenities and services.
Handle guest requests, complaints, or concerns promptly and professionally...