Schedule: Monday - Friday flexible between 9am - 6pm PST includes 1 hour of unpaid lunch - 40 hours per week (schedule overlap should be 5 hours) Responsibilities Promptly address customer inquiries via Zendesk, ensuring timely and accurate responses: each ticket needs to be responded to within 24 hours and solved within 3-5 business days.
Retrieve and review customer subscription details from our internal database.
Process refunds, cancelations and other customer requests in accordance with company policies.
Collaborate with other departments to resolve customer issues effectively.
Maintain a...