Utilize Data Analytics (Application Based) for forecast to actual (real time) view of queued items and workforce availability
Initiate communication for workforce distribution and assignment on volume during intervals
Provide real time reporting, monitoring, and performance to SLA tracking during intervals within day
Coordination of SLA performance metrics with volumes, mix intervals, and utilization with Ops, HR, Training for hiring, training or scheduling appropriate staffing levels.
Prepare and Analyze a wide array of reports and review for problem resolution and possible process improvements...