Handle inbound customer calls with professionalism and courtesy.
Assist customers with a variety of questions, including product inquiries, account issues, and billing concerns.
Provide accurate information and solutions to meet customer needs.
Document and track customer interactions using our internal CRM system.
Maintain a high level of customer satisfaction by resolving issues promptly and effectively. […]
Participate in training and development to improve skills and knowledge.
Meet or exceed performance targets for call quality, resolution time, and customer satisfaction. […]
No prior call...