Efficient Call Handling
Properly log calls in the Call Log System
Coordination with other Business Units and branches
Prepares and submits daily, weekly, and monthly reports
Provides adequate information per unit
Handles customer complaints and provides possible resolution whenever necessary
Handle escalated customer complaints and complex issues that require in-depth problem solving […]
Manage walk-in customers and can duty at Pier site or branches
Handles and answers emails and social media