For an online Philippine Bank […]
Work in office (WFH for BCP scenarios).
Help establish documentation on the processes for Incident L1 Support and Problem Management
Responsible for production application support (incident/problem management, system monitoring, batch management)
Monitor ticket queue, investigate, and resolve.
Manage incident tickets to ensure completed within SLA.
Manage alerts from application monitoring tool.
Coordinates with relevant teams (internal technology groups / external vendors) for timely resolution of incident tickets.
Participate in high severity issues and root...