MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. […]
A Blended Call Center Agent is a customer service professional who handles customer inquiries, requests, and issues through various communication channels, including email, chat, inbound voice calls, and outbound voice calls. They provide exceptional service, resolve concerns, process orders, and maintain customer satisfaction...