This role involves providing remote troubleshooting support escalated from the Level 1 Call Screening team, with a focus on delivering first and second-level technical assistance for store systems.
Deliver first and second-level desktop support for PCs, LAN infrastructure, laptops, and workstations.
Manage and update service requests and incidents through the ticketing system, ensuring timely resolution and communication.
Monitor and report recurring issues, providing actionable recommendations for continuous improvement in store support operations.
Reference and follow standardized technical and...