The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes:
call monitoring and call auditing. Ensuring that quality metrics are met […]
Supervises, selects, develops, trains, and evaluates personnel. […]
Communicates, implements, and interprets quality policies and procedures.
Analyzes, investigates, and recommends responses to escalated customer issues to ensure customer satisfaction. […]
Develops measures to analyze and improve overall efficiency. […]
Drives team metrics and individual team member scorecards to ensure team...