Reports and Workforce Analyst (BPO)

  • Company:

    Quantumgroup Philippines

  • Location:

    Mandaluyong, National Capital Region

  • Salary:

    60000

  • Job Type:

    Permanent

• Collect, clean, and analyze data from various sources, having an experience with Five9 cloud based contact center solutions is required in the role.
• Develop and maintain reports, dashboards, and visualizations to track performance metrics.
• Identify trends and insights to support business strategies. […]
• Collaborate with different teams to understand reporting needs and provide solutions. […]
• Support management with ad-hoc reports and deep-dive analyses.
• Analyze historical data to forecast call volumes, workload, and staffing needs […]
• Monitor real-time adherence and performance to...

22 days ago from: jobslin.com

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