Accesshealthcare is looking for Spanish Bilingual Quality Analyst to join our growing team. […]
Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
Performs call monitoring and provides data, quality reports and feedback
Uses quality monitoring data management system to compile and track performance at team and individual level
Collaborate with the training team to design and deliver training...