As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. […]
Monitor agent performance metrics, provide regular feedback, and conduct performance evaluations.
Identify areas for improvement and provide coaching and support to help agents reach their full potential.
Recognize and celebrate achievements to maintain high team morale. […]
Foster a collaborative and supportive...