● Manage and maintain the Jira board, ensuring tasks are properly assigned, tracked, and resolved promptly. […]
● Own and update the general knowledge base, documenting procedures, FAQs, and troubleshooting steps to facilitate efficient problem resolution.
● Assist in the hiring process for the helpdesk team, including screening candidates, conducting interviews, and onboarding new hires. […]
● Monitor subscriptions, domain renewals, and software licenses, and ensure timely renewal or procurement as required. […]
● Administer and maintain various tools and platforms utilized by the organization...