Roles and Responsibilities:
Responsible for handling Spanish-speaking customer inquiries, providing assistance and solutions, and ensuring a positive customer experience.
Daily tasks include answering calls, responding to emails, and resolving customer issues in Spanish and facilitate satisfactory resolution.
Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
Manage calls professionally, efficiently and with good communication skills.
Research answers to questions using a variety of manuals...