Type of Support: Blended (30% Voice, 70% Back office)
Nature of the Account: Medical Equipment Support
Work Arrangement: Onsite (Cebu City)
Shift Schedule: US Business hours
Educational Requirement: Must be a College Graduate (BS in Pharmacy/Biomedical Engineer/ Life Sciences courses) […]
> 4+ years exp as Team Lead in BPO
> Preferred Healthcare exp *Insurance background, claims processing, US benefits
> Required complaints handling experience in medical tech-related concerns
> Knowledge of ISO 13485/21CFR & EUMDR