Responsible for maintaining accurate audits of accounts processed by the associate. Quality Audit Specialist (QA Specialist) ensures compliance with industry standards and client-specific guidelines. QA Specialist monitors, tracks, and trends audit findings to be shared with the management team (Operations, Training, and Quality). QA Specialist collaborates with the management team in providing actionable measures to maintain and/or improve the quality of the associate and the team. […]
- Participates in meetings and training sessions with the management team (Training & Quality, Operation) and...