Ability to conduct error analysis, identify process gaps and share process improvement ideas.
Ability to work closely with Central Quality team to conduct process improvements and
Projects on multiple locations on a timely manner.
Proven ability to achieve and maintain departmental quality standards.
Strong written communication skills. Excellent grammar, spelling, and sentence construction. […]
Monitor agents for compliance with established processes, policies and guidelines.
Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.
Analyze...