Greet and welcome guests upon arrival with a friendly, professional demeanor.
Manage check-in and check-out processes accurately and efficiently.
Handle reservations, cancellations, and modifications in the reservation system.
Provide guests with information on resort services, amenities, and local attractions.
Address guest inquiries, requests, and complaints in a timely and courteous manner.
Process payments, issue invoices, and manage billing procedures.
Coordinate with housekeeping and maintenance to fulfill guest needs and requests.
Maintain an organized and clean front desk area.