Primarily work in a call-center type of work environment.
Provide technical support over the phone, email, onsite and/or remote on hardware and software issues. […]
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information. […]
Keeps equipment operational by following established procedures; reporting
Ensure escalation...