Provide accurate and timely support to clients through chat or email, ensuring all inquiries related to shipping, logistics, billing, and order tracking are handled professionally.
Coordinate with internal departments and external partners to resolve shipment-related issues, delivery delays, or documentation concerns.
Monitor and manage shipment schedules, updating customers on status and proactively addressing potential disruptions.
Analyze shipping and order data to ensure accuracy in billing, payment, and fulfillment records.
Assist in generating reports and maintaining updated customer records...