The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. […]
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. […]
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. […]
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database...