Roles and Responsibility:
Perform incident management including root cause analysis of recurring issues […]
Recommend improvements on the production system for the solutions team to develop
Produce regular reports on the applications performance
Act as the main SME for Salesforce Marketing Cloud
Provide supplementary support to the Salesforce Administrators when needed
Qualifications and Skills:
At least 4 years experience in supporting Salesforce Marketing Cloud application […]
1. Perform incident management including root cause analysis of recurring issues
2. Perform service requests
3. recommend...