Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls).
Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions). […]
Strictly adhere to defined processes and standard operating procedures. […]
Bachelors/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered).
Effective customer service skills, strong oral and written communication in English. […]
Able to work independently, under pressure to meet deadlines and challenges in a highly...