- Respond promptly to customer inquiries and concerns via phone, emails, or chat.
- Resolve customer issues and complaints effectively and efficiently.
- Manage high volumes of inbound and outbound calls.
- Maintain accurate records of customer interactions and transactions.
- Provide up-to-date product and service information to customers.
- Upsell products and services to customers when appropriate.
- Communicate technical issues appropriately both with technical specialists and with customers.