As a Customer Service Associate for our Online Lending & Loan Services account in Clark, you'll handle general inquiries, provide payment updates, and manage grace delays, ensuring customers receive accurate and timely account information.
What youll bring to the table:
Assist consumers with a high level of customer service in a variety of areas
Deliver application status and procedures for completion
Implement application initiation and completion
Provide necessary loan notifications (including notification of terms and conditions of the loan)
Administer disbursement process
Adhere to all scripts...