The Service Desk Analyst plays a vital role in directly engaging customers to resolve software, hardware, telephony, cyber security, internet and network issues. The goal is to resolve all issues via phone or email at first contact and where this is not possible, research and/or escalate to senior team members for solutions. This role demands a combination of technical troubleshooting, customer service, collaboration with other team members, as well working with vendors and other third parties (ISPs etc.). […]
This role demands a dynamic individual who can thrive in a fast-paced environment, continually...