We are seeking a Spanish Team Lead to manage a team of Customer Service Representatives (CSR) in BPO operations. The primary focus of this role is to oversee the day-to-day performance and service delivery of the team, ensuring operational excellence and adherence to client and internal commitments. The individual will be responsible for motivating, mentoring, coaching, and developing team members, while driving compliance with process guidelines and knowledge management standards. Additionally, the role requires taking full ownership of customer escalations and complaints, ensuring timely and...