We are seeking a dynamic and experienced 2 Operations Manager to oversee and manage daily operations in a BPO work setup and culture. The ideal candidate will ensure high levels of service delivery, manage performance metrics, lead a team of supervisors and agents, and maintain excellent client relationships. The Operations Manager will play a key role in driving and maintaining process efficiency, team engagement, and client satisfaction. […]
Lead and manage day-to-day operations across multiple processes and client accounts. […]
Ensure adherence to contractual obligations and compliance standards...