A Healthcare Customer Service Representative handles inquiries and issues related to healthcare services, insurance, and benefits. They provide accurate information, assist with problem resolution, and ensure a high level of customer satisfaction, often in a call center setting.
Key Responsibilities:
Assist medical practitioners and patients, manage schedules, and resolve inquiries
Assist customers with inquiries via phone, email, and chat.
Resolve issues efficiently while ensuring customer satisfaction.
Maintain detailed records of customer interactions.
Identify and escalate priority issues appropriately...