The Performance Manager plays a crucial role in our organization's success, overseeing daily operations and setting the tone for our workplace culture. This role involves fostering team engagement in a virtual environment, providing continuous coaching, and driving high performance. The Performance Manager is responsible for developing colleagues' skills, maintaining compliance, and driving productivity. They act as a key support system for agents, addressing concerns, and ensuring adherence to performance standards. This role is essential for maintaining a motivated, efficient, and high-performing...