Identify Triggers, Provide essential input to leadership team so that staffing plans are based on analysis of historical performance and real time data
Monitor adherence real time to ensure performance is within pre-set parameters, works with supervisors to resolve schedule adherence issues, escalating to leadership if necessary […]
Efficiently manage call volume and labor resources for our inbound, outbound and workflow, while maintaining and exceed goals and expectations
Compiles summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily...