Join Staff4Me as an IT Service Desk team member, where you will play a crucial role in providing first-line support to our clients. You will be responsible for handling incoming support requests, troubleshooting technical issues, and ensuring timely resolution to enhance user satisfaction. […]
Respond to and resolve incidents and service requests via phone, email, and chat.
Troubleshoot hardware and software issues, guiding users through step-by-step solutions.
Keenly document all interactions in the ticketing system to maintain accurate records of user issues and resolutions.
Escalate complex...