Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate.
Provide first level support for all technical and functional queries related to website and mobile application.
Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.
Continuously learn to keep up-to-date with changes and developments to services and procedures...