Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
Identify and assess customer needs to achieve satisfaction […]
Handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
Follow communication procedures, policies and guidelines […]
Handle customer order requests received from various channels
Follow order processing procedures, policies and guidelines […]
Contribute to team effort by reaching related results...