Handles issues, requests, and changes to SAP and non-SAP systems in compliance to agreed SLA.
Handle Severity 1/2 issues in terms of technical and communication to Functional & Applications Teams. […]
Handles Monthly and/or Quarterly System Refresh of QA and Staging systems
Performance tuning of SAP systems that may be based on OSS Notes, EWA, and AIG&SAP best practices. […]
Risk and Impact Analysis, Planning, and Execution of SAP Kernel Upgrades, SAP OSS Notes, SAP Add-Ons and Support Packages, and the like.
Capacity Management to ensure that systems can accommodate workload especially on critical...