The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. […]
Evaluate teams performance and make recommendations for pay increases, promotions, terminations, hiring etc. […]
Develop employees and their skill sets to expand each teams capabilities and provide growth opportunities […]
Appropriately assess risk when business decisions...