As an L2 Technical Support Engineer, you will be at the forefront of troubleshooting hardware, software, and network challenges, collaborating with internal teams to maintain high service standards and enhance customer satisfaction. […]
Provide advanced technical support for hardware, software, and network-related issues. […]
Collaborate with cross-functional teams, including SMEs and other departments, to resolve technical incidents efficiently.
Document issues, solutions, and best practices in the knowledge base to improve resolution times. […]
Continuously enhance technical expertise through...