The Level 2 Technical Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction. The candidate will also act as a bridge between Level 1 support and the development/engineering teams.
As a L2 Support, you will be analyzing and providing effective incident resolution for technical issues from L1 Support, ensuring minimal disruption to end users and business operations;
Perform...