Minimum 1 year of experience in IT help desk or system operations.
Basic IT knowledge (web systems, networks, operating systems, databases, etc.).
Experience with Bug Tracking Systems (BTS) and document management systems.
Japanese language proficiency (for customer support and internal collaboration).
English language proficiency (for reading technical documentation and interacting with overseas teams). […]
Programming experience (e.g., scripting languages). […]
Provide Tier 1 support for system-related inquiries via email, chat, etc.
Record and manage inquiries in the Bug Tracking System (BTS)...