Responsible for maintaining various matrices defined by the client
Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
Motivating team through effective management, career development & implementation of reporting mechanisms […]
Analysis of reports including process dashboards, team performance reports, initiating appropriate actions plans & initiate trainings
Manage attendance & attendance incentive for the team. Managing periodic shift level projects / initiatives...