Summary: We are looking for an L2 Service Desk Specialist with a strong background in Managed Service Provider (MSP) environments to provide technical support and ensure efficient resolution of complex issues. […]
Key Responsibilities: Provide technical support for a wide range of IT issues, including software, hardware, and network problems, in an MSP environment. […]
Ensure adherence to MSP best practices and service level agreements (SLAs). Requirements Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. 3+ years of experience in IT...